Assertiveness

Aim:
To develop knowledge and skills in assertiveness.
Objectives:

· Recognise the link between assertiveness, confidence and self-esteem.

· Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.

·  Handle difficult situations and people confidently and assertively.

·  Deal with criticism, confrontation, anger, and negativity effectively and positively.

·  Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.

· Develop techniques for better working relationships using assertiveness.

Training Method
Tutor input, Question and answer session, Group work Case Studies, Practice of skills
Course Materials
All participants will receive a course booklet containing all the key ideas and support material covered on the course.
Course length

1 Day, 10am - 230pm.

Suitability

This course is suitable for Residential Care Staff, Care Support Staff, Foster Carers, Social Workers, Teachers and Learning Support Assistance.