Managing Concerns & Allegations
Aim:
To build participant knowledge and skills regarding Managing Concerns & Allegations.
Objectives:
- To understand what a 'concern', 'complaint' and 'allegation' is
- To be familiar with the processes involved in relation to Complaints and Allegations
- Complaints Procedure
- To be aware of the responsibilities amongst the professional Network
- Understand the Legal Framework
- To understand why the LA and Agency have to 'investigate' in a certain way
- To know what support is available during a complaint or allegation
- To have a set of tools to avoid having complaints and allegations made against me
Training Method
Tutor input, Question and answer session, Group work Case Studies, Practice of skills
Course Materials
All participants will receive a course booklet containing all the key ideas and support material covered on the course.
Course length
1 Day, 10am - 230pm.
Suitability
This course is suitable for Residential Care Staff, Care Support Staff, Foster Carers, Social Workers, Teachers and Learning Support Assistance.
Here are some other courses that may be of interest to you:
WORKING WITH SEXUALLY ABUSED CHILDREN—1 DAY
SAFEGUARDING & CHILD PROTECTION—1 OR 2 DAY
SAFER CARING TRAINING—1 OR 2 DAY
SAFEGUARDING CHILDREN IN PLACEMENT - 1 DAY
CARERS WORKING WITH ALLEGATIONS –2 DAY
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