Representations & Complaints

Aim:
To build knowledge and skills on Representation & Complaints.
Objectives:

• Legal guidelines
• Employers guidelines
• Recording & Reporting
• Employers Representation & Complaints policy
• What constitutes a complaint
• Dealing with an informal complaints in the home
• Making a complaint outside the house
• The procedure for an unresolved complaint
• How to assist a complainant
• Case studies to develop practice

Training Method
Tutor input, Question and answer session, Group work Case Studies, Practice of skills
Course Materials
All participants will receive a course booklet containing all the key ideas and support material covered on the course.
Course length

1 Day, 10am - 230pm.

Suitability

This course is suitable for Residential Care Staff, Care Support Staff, Foster Carers, Social Workers, Teachers and Learning Support Assistance.